| The Cult of The Customer |
| Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists by Shep Hyken - Author of Moments of Magic and The Loyal Customer |
What Is the Cult of the Customer?
It is a culture that focuses on creating an amazing
experience for both employees and customers.
This book will take you through the five cults or
phases that all companies must go through to create
an experience that turns your satisfied customers
into customer evangelists. These customers aren’t
just loyal. They become your advocates. They
give unsolicited testimonials and referrals. They
become extensions of your marketing and sales
departments.
Here you will find dozens of min-case studies and
lessons that will guide you through a process that
develops an employee mindset dedicated to creating
an exceptional service experience, both inside and
outside of your company. You will have access to
forms and worksheets that will help you implement
the ideas and strategies. This is a “how to” guide
that will take you and your company into the Cult of
the Customer… the cult you want to belong to!
Click here for more information.
Hardback: 256 Pages
Published by Wiley
$21.95 plus applicable shipping and tax.
It is a culture that focuses on creating an amazing
experience for both employees and customers.
This book will take you through the five cults or
phases that all companies must go through to create
an experience that turns your satisfied customers
into customer evangelists. These customers aren’t
just loyal. They become your advocates. They
give unsolicited testimonials and referrals. They
become extensions of your marketing and sales
departments.
Here you will find dozens of min-case studies and
lessons that will guide you through a process that
develops an employee mindset dedicated to creating
an exceptional service experience, both inside and
outside of your company. You will have access to
forms and worksheets that will help you implement
the ideas and strategies. This is a “how to” guide
that will take you and your company into the Cult of
the Customer… the cult you want to belong to!
Click here for more information.
Hardback: 256 Pages
Published by Wiley
$21.95 plus applicable shipping and tax.
At Zappos.com, we've always
recognized that customers
need to be more than
satisfied -- they need to be
WOWed! Shep recognizes
this as well in his book, and
gives plenty of examples of
how different companies go
about creating WOW
experiences.
-- Tony Hsieh, CEO
Zappos.com
This book reflects the core
values of our approach at
Morton’s The Steakhouse. We
not only serve The Best Steak
Anywhere, but Morton's is
truly focused on providing our
guests with Morton's Genuine
Hospitality, second to none in
restaurant dining. This book
is all about providing you with
the necessary tools to create
that amazing, top of the line
experience for every guest.
-- Thomas J. Baldwin
Chairman CEO and President
Morton’s Restaurant Group
Ultimately, we want loyal
customers - not just to our
brand, but also our
dealerships. “The Cult of the
Customer” teaches how to get
customers, in virtually any
business, to come back
again and again.
-- Mike Rencis
Customer Service
Operations Manager
Toyota Motor Sales, USA
recognized that customers
need to be more than
satisfied -- they need to be
WOWed! Shep recognizes
this as well in his book, and
gives plenty of examples of
how different companies go
about creating WOW
experiences.
-- Tony Hsieh, CEO
Zappos.com
This book reflects the core
values of our approach at
Morton’s The Steakhouse. We
not only serve The Best Steak
Anywhere, but Morton's is
truly focused on providing our
guests with Morton's Genuine
Hospitality, second to none in
restaurant dining. This book
is all about providing you with
the necessary tools to create
that amazing, top of the line
experience for every guest.
-- Thomas J. Baldwin
Chairman CEO and President
Morton’s Restaurant Group
Ultimately, we want loyal
customers - not just to our
brand, but also our
dealerships. “The Cult of the
Customer” teaches how to get
customers, in virtually any
business, to come back
again and again.
-- Mike Rencis
Customer Service
Operations Manager
Toyota Motor Sales, USA
| Order from: Amazon.com Barnes and Noble Borders Books-a-Million 800 CEO Read IMPORTANT Once you purchase the book, click here for your special thank you gifts. |
| Order from: Amazon.com Barnes and Noble Borders Books-a-Million 800 CEO Read IMPORTANT Once you purchase the book, click here for your special thank you gifts. |
Special pre-order offer...
The Cult of the Customer
Hardback: 256 Pages
Published by Wiley
$21.95 includes shipping in the US.
(Small charge to shipping outside US.)
Pre-order The Cult of the Customer and you will
immediately receive some valuable "extras" as a
small way to say, "Thanks!"
Shep Hyken's 52 Weekly Insight Subscription
Imagine that every week for a full year you will
receive a business tip, idea - an insight - that will help
you sell more, deliver better service, be a better
manager, build stronger relationships with the people
you work with - and more! (Value: $19.95)
The Shepard Letter Article Reprints
Here are 120 article reprints in a PDF file. Read
through them, share them with associates, use them in
your newsletters, include them in employee meetings,
etc. Here you'll find dozens of ideas and strategies to
put to use immediately. (Value: $8.95)
Shep Hyken's 2009 Special Shepard Letter
Shep has taken some of his favorite articles, quotes,
book recommendations and more and put them into a
twelve page special edition of The Shepard Letter.
We appreciate your business and want you to
become one of our customer evangelists!
Thank you again and...
Always be amazing!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©2009 by Shep Hyken and Shepard Presentations, LLC
The Cult of the Customer
Hardback: 256 Pages
Published by Wiley
$21.95 includes shipping in the US.
(Small charge to shipping outside US.)
Pre-order The Cult of the Customer and you will
immediately receive some valuable "extras" as a
small way to say, "Thanks!"
Shep Hyken's 52 Weekly Insight Subscription
Imagine that every week for a full year you will
receive a business tip, idea - an insight - that will help
you sell more, deliver better service, be a better
manager, build stronger relationships with the people
you work with - and more! (Value: $19.95)
The Shepard Letter Article Reprints
Here are 120 article reprints in a PDF file. Read
through them, share them with associates, use them in
your newsletters, include them in employee meetings,
etc. Here you'll find dozens of ideas and strategies to
put to use immediately. (Value: $8.95)
Shep Hyken's 2009 Special Shepard Letter
Shep has taken some of his favorite articles, quotes,
book recommendations and more and put them into a
twelve page special edition of The Shepard Letter.
We appreciate your business and want you to
become one of our customer evangelists!
Thank you again and...
Always be amazing!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©2009 by Shep Hyken and Shepard Presentations, LLC