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| The Cult of The Customer |
| Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists |
| By Shep Hyken Author of Moments of Magic and The Loyal Customer Meet the Author: Shep Hyken, CSP, CPAE |
Shep Hyken, CSP, CPAE is the Chief
Amazement Officer (CAO) of Shepard
Presentations. As a speaker and author
with an expertise in customer service, Shep
works with companies and organizations who
want to build loyal relationships with their
customers and employees. His articles have
been read in hundreds of publications. In
addition to The Cult of the Customer, he is
the author of Moments of Magic® and The
Loyal Customer. He is also the creator of
The Customer Focus™ program, which
helps clients develop a customer service
culture and loyalty mindset.
In 1983 Shep founded Shepard
Presentations, LLC and since then has
worked with hundreds of clients ranging from
Fortune 100 size organizations to
companies with less than 50 employees.
Some of his clients include American
Airlines, AAA Anheuser-Busch, AT&T,
AETNA, Abbott Laboratories, American
Express - and that’s just a few of the A’s!
Shep Hyken’s most requested programs
focus on customer service, customer loyalty,
internal service, customer relations and the
customer experience. He is known for his
high-energy presentations, which combine
important information with entertainment
(humor and magic) to create exciting
programs for his audiences.
(CPAE, or the Council of Peers Award for
Excellence, is the National Speakers
Association’s Speaker Hall of Fame award
for lifetime achievement in the area
platform/speaking excellence. CSP is the
international designation for Certified
Speaking Professionals and is awarded to
individuals for certain achievements and
education in the speaking profession.)
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright © 2010 by Shep Hyken
and Shepard Presentations, LLC
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service
and customer experience speaker. He is also the
creator of The Customer Focus™ program. This
is a customer service training program that helps
companies develop a customer service culture,
creates loyal customers and creates a better
environment for employees (internal customer
service). For more information on The Customer
Focus™ program, please click here. (www.
TheCustomerFocus.com)
Amazement Officer (CAO) of Shepard
Presentations. As a speaker and author
with an expertise in customer service, Shep
works with companies and organizations who
want to build loyal relationships with their
customers and employees. His articles have
been read in hundreds of publications. In
addition to The Cult of the Customer, he is
the author of Moments of Magic® and The
Loyal Customer. He is also the creator of
The Customer Focus™ program, which
helps clients develop a customer service
culture and loyalty mindset.
In 1983 Shep founded Shepard
Presentations, LLC and since then has
worked with hundreds of clients ranging from
Fortune 100 size organizations to
companies with less than 50 employees.
Some of his clients include American
Airlines, AAA Anheuser-Busch, AT&T,
AETNA, Abbott Laboratories, American
Express - and that’s just a few of the A’s!
Shep Hyken’s most requested programs
focus on customer service, customer loyalty,
internal service, customer relations and the
customer experience. He is known for his
high-energy presentations, which combine
important information with entertainment
(humor and magic) to create exciting
programs for his audiences.
(CPAE, or the Council of Peers Award for
Excellence, is the National Speakers
Association’s Speaker Hall of Fame award
for lifetime achievement in the area
platform/speaking excellence. CSP is the
international designation for Certified
Speaking Professionals and is awarded to
individuals for certain achievements and
education in the speaking profession.)
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright © 2010 by Shep Hyken
and Shepard Presentations, LLC
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service
and customer experience speaker. He is also the
creator of The Customer Focus™ program. This
is a customer service training program that helps
companies develop a customer service culture,
creates loyal customers and creates a better
environment for employees (internal customer
service). For more information on The Customer
Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Click here to learn more about Shep Hyken's customer service, loyalty and experience speaking and training programs. |
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