| The Cult of The Customer Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists by Shep Hyken A new customer service book by Shep Hyken, customer service expert and speaker, featuing customer service, loyalty and amazement strategies. |
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Shep Hyken, CSP, CPAE Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314)692-2200 || Fax: (314)692-2222 shep@hyken.com || http://www.hyken.com Copyright ©2011 by Shep Hyken and Shepard Presentations, LLC |